Ultimate TCG Card Maker

Refund Policy

Thank you for choosing Ultimate TCG Card Maker!
We strive to empower your creativity and hope you enjoy designing your custom TCG cards. This refund policy outlines the conditions under which a refund may be issued.

Refunds are generally not available due to the nature of our digital service.
Once you activate your subscription, you are granted access to the full functionality of Ultimate TCG Card Maker. SaaS products differ from physical goods in that they cannot be easily returned.

However, we understand that unforeseen circumstances may arise. We will consider issuing a full or partial refund in the following situations:

  • Technical Issues: If you encounter a demonstrably critical and unresolved technical issue that prevents the core functionality of Ultimate TCG Card Maker from working as advertised, and our support team is unable to resolve the issue within a reasonable timeframe. To request a refund in this case, you will need to provide detailed information about the problem, including screenshots, error messages, and any communication with our support team regarding the issue.

Please note:

  • Refunds will only be considered for requests submitted within 7 days of your initial subscription purchase.
  • Refunds will not be granted for:
    • Change of mind
    • Cancellation of service after the initial grace period (if applicable)
    • Issues arising from unsuitable device specifications or compatibility
    • Limited functionality due to exceeding usage limits

Requesting a Refund:

If you believe you qualify for a refund under the conditions outlined above, please contact our support team at [email protected] with a detailed explanation of the issue and any supporting documentation. We will review your request and respond within 7 business days.

Issuing Refunds:

If your refund request is approved, we will credit the original payment method used for your purchase. Please allow 7 business days for the refund to appear in your account.

We value your business and hope this policy provides clarity on our Ultimate TCG Card Maker refund process. If you have any questions, please don't hesitate to contact us.